Refund policy

We want you to be happy with your Vireli purchase. If you’re not completely satisfied, you may request a return within 30 days of receiving your order. Returned items must be in good condition and include the original packaging and accessories.

If your order arrives damaged, defective, or incorrect, please contact us at shopatvireli@gmail.com with your order number and photos of the issue, and we’ll work with you on a replacement or refund.

Customers are responsible for return shipping unless the item is defective, damaged, or incorrect. Refunds are issued to the original payment method after the returned item has been received and inspected.